Privacy Policy

Last updated: 1 April 2026

1. Introduction

Attaining Moksha (Pty) Ltd (“we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and any other applicable South African legislation.

This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it.

2. Responsible Party

The responsible party for the processing of your personal information is:

• Name: Parvathi Pather
• Business: Attaining Moksha (Pty) Ltd
• Email: parvathipather@gmail.com
• Phone: +27 82 948 7795
• Location: Cape Town, South Africa

3. What Personal Information We Collect

We may collect the following personal information when you use our website or engage with our services:

• Contact details: name, email address, phone number
• Enquiry information: the topic and content of messages you send through our contact form
• Technical data: IP address, browser type, device information, and pages visited (collected automatically through cookies and analytics tools)

We do not collect special personal information (such as health data, religious beliefs, or biometric data) through this website. Any health-related information shared during therapy sessions is handled under a separate practitioner-client confidentiality agreement.

4. Purpose of Processing

We process your personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To communicate with you regarding appointments and follow-up care
• To improve our website and the experience we offer
• To comply with legal obligations

5. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

• Consent: When you submit the contact form, you consent to us using your details to respond to your enquiry.
• Legitimate interest: We use anonymous analytics data to improve our website.
• Contractual necessity: If you engage our services, we process information necessary to fulfil that agreement.
• Legal obligation: We may process information where required by law.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with the following categories of third parties, only to the extent necessary:

• Email service providers (to deliver form submissions to us)
• Website hosting providers (Cloudflare)
• Analytics providers (if analytics is enabled on the site)

All third-party providers are contractually obligated to protect your information and process it only on our instructions.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months unless you request earlier deletion.

8. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Object to the processing of your personal information
• Withdraw your consent at any time (this does not affect the lawfulness of processing prior to withdrawal)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at parvathipather@gmail.com. We will respond within a reasonable time, and no later than 30 days.

9. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator (South Africa):

• Email: enquiries@inforegulator.org.za
• Website: www.justice.gov.za/inforeg

10. Cookies

Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.

11. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website is served over HTTPS, and form submissions are transmitted securely.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.